WELL WOMAN SERVICES

Cervical Smears. We encourage routine cervical smears and we will remind you when your next test is due. The practice nurse will carry out smears, by appointment. The doctors will carry out smears during surgery of refer you to the practice nurse if more appropriate.

FAMILY PLANNING

Family Planning – We offer information, advice and support for all forms of contraception to any of our patients. Contraceptive services are provided during normal surgery hours.

If you require emergency contraception this should be administered within 72 hours, (the earlier the better). Ask the receptionist for an urgent appointment.

We also offer contraceptive implants, if you would like to choose this method of contraception then please make an appointment with Dr Liz Henderson.

MATERNITY SERVICES

When you become pregnant the doctor will refer you to the team and you will receive a booking appointment and an appointment for your nuchal fold scan from the hospital.

The practice offers maternity services, sharing antenatal care with our local hospitals and community midwives. Our ante-natal clinics run on a Monday between 9.30am & 11.30am by appointment only.

The doctors and community midwifery team carry out maternity services. Please let the receptionist know if you need an antenatal appointment. Postnatal care and examination is generally performed in the surgery unless the hospital advises otherwise. Please let us know as soon as you have had your baby.

MENOPAUSAL PROBLEMS

We acknowledge the physical and emotional difficulties associated with the menopause and are available for advice and treatment as appropriate.

Helpful hint – If you are booking an appointment for a smear, health check, immunisation or special medical assessment, please tell the receptionist. They will be able to given you an appointment of the correct length and in the right clinic.

FLU VACCINATIONS

Each year, in early October, we begin our Flu campaign. We invite patients who are over 65 and those with certain conditions to attend for a vaccination.

MINOR SURGERY

Minor surgery is carried out following consultation with Dr Liz Henderson. Wart removal and certain other procedures may be carried out during routine surgery.

HEALTH VISITORS AND CHILD HEALTH SERVICES

The health visitors job is to help children under 5 and their parents stay healthy and to advise on prevention of illness. Health visitors are qualified nurses who have done extra training in childcare and development, and health promotion. All pregnant women and families with young children have a named health visitor; who can advise on a wide range of social and health topics.

Our baby clinics are held on a Wednesday afternoon where you can get your child immunisied and talk to your health visitor. This is a walk-in clinic between 1.30pm & 3.00pm.

Managing Parenthood – People wishing to discuss any aspects of parenthood are encouraged to see their health visitor.

They can be contacted in their office at 020 3049 7250

DISTRICT NURSES

The district nurses are qualified general nurses who have taken further training to work in the community. They visit and help people at home who cannot get out. If you need to contact the district nurses please ring 020 3049 7250.

MENTAL HEALTH TEAM

Child Psychologist. The psychologist is able to help with a wide range of problems affecting children and adolescents, as well as their families. Referrals to the service can be arranged through doctors or other health professionals.

Counsellor. Our experienced counsellor is available at Sternhall Lane each week. They offer to help people with a variety of problems such as depression, relationship difficulties, or those suffering physical symptoms with no apparent physical cause.  The patient’s doctor, nurse or health visitor refers patients to the counsellor. What you talk about with the counsellor is confidential. The first session with the counsellor is an explanatory one. It may end there or lead to short term therapy at the clinic, to membership of the Clinic Psychotherapy Group or a referral to a service elsewhere.

KAPPA

This service is for people with drug & alcohol addictions. The clinics are run here every week on a Tuesday afternoon by appointment only. If you are having difficulties with any drug or alcohol issue then please make an appointment with your gp who will refer you to this service.

BENEFITS ADVISOR

We have an in house benefits advisor who comes fournightly on a Friday afternoon by appointment only. She can help with filling in various forms for benefits or give any general advice on your individual situation.

DIETITIAN

Our dietitian is here every Thursday and alternate Fridays. Your doctor will refer you to this clinic if they or you feel you need help with your diet, weight issues or general advice on healthy eating.

CHLAMYDIA SCREENING

We are offering a simple test for Chlamydia and gonorrhoea. These are the most common sexually transmitted infections in the U.K. which affect both men and women. Most people have no visible symptoms, so they may not know they have the infection.  Rarely, these infections can lead to problems having children later in life. If you’re under 25, have had sex and would like to be tested please pick up a confidential slip on the wall near the prescription window and hand it over to the reception staff who will provide you with a testing kit. You can do the test while you’re waiting for your appointment. The test is free, confidential, simple and painless.

INTERPRETING SERVICES

If you need an interpreter to help you when you see the GP or nurse please tell us in advance so arrangements can be made.

CHARGES FOR NON-NHS SERVICES

It is necessary for us to make appropriate charges for certain items of non-NHS work. There is a list of current charges in the reception area and if you have any queries please ask the receptionists. You are entitled to a receipt for any monies paid. If a patient is not eligible for NHS medical care appropriate charges will be made. Information will be provided in reception. Emergency care will be given, free of charge, at all times

PATIENTS UNDER 16 YEARS OF AGE

We provide a confidential service to all of our patients including under 16s.

Please feel free to make an appointment to discuss any health related problems that you might have. Including:

Emotional problems
Drugs and alcohol
Contraception
Bullying
Sexual health
Growing up

RIGHT OF A PATIENT TO EXPRESS A PREFERENCE

The practice recognises the right of the patient to choose a named Healthcare Professional for general treatment or in relation to a particular condition. Any such preference expressed by or on behalf of the patient will be recorded in writing.

CONFIDENTIALITY

All consultations and discussions between patients and any member of the Primary Health Care Team are confidential. This includes the doctors, reception staff and all attached staff at the surgery.