Appointments

HOW TO BOOK AN APPOINTMENT

Routine booked appointments are for 10 minutes and can be booked by telephoning or calling in to the surgery. They may be made up to 4 weeks in advance. It may be that you do not need to see a doctor but instead need to see one of the other health care workers. If so, please ask the receptionist who will help you.

TELEPHONE APPOINTMENTS

If your problem can be dealt with by telephone without seeing the doctor please tell the receptionist who may offer you a telephone appointment time. Your doctor may ring 10 mins before and up to 50 mins after you allocated time. Please ensure we have the correct contact details for you.

Remember, if you are not able to attend your appointment please do tell us by telephoning the surgery.

The surgery offers free text reminders for your appointments. This service can also be used to cancel any unwanted appointments.

PRACTICE NURSE

The practice nurse is available Monday, Wednesday, Thursday and Friday. If you need to see the nurse please make an appointment. Our nurse has a specialist interest in COPD, Asthma, Diabetes and wound care.

Please make a SEPARATE appointment for each person seeing the doctor.

EMERGENCY TRIAGE APPOINTMENTS

Please tell the receptionist if you have medical problems that require urgent attention, you will then be able to discuss matters with the duty doctor. Emergency triage appointments are not suitable for ongoing medical problems or repeat prescriptions. It is helpful for the receptionist to know the nature of your problem to enable those with the most serious problems to be dealt with as quickly as possible. Some matters such as severe chest pain or heavy bleeding can be very serious, in such a situation an ambulance should be called (telephone 999) before contacting the surgery. Please note that if you do use an emergency triage appointment for a non-urgent problem, the doctor may not deal with it on that day and you may be asked to re-book a routine appointment for another time.

OUT OF HOURS

If you need to speak to a doctor when we are closed, please ring our doctor on-call service, South East London Doctors’ Co-operative on 020 8693 9066. South East London Doctors’ Co-operative is staffed by GPs who work in practices within Lambeth, Southwark and Lewisham. You may be asked to attend the South East London Doctors’ Co-operative base at Dulwich Hospital or the doctor may give you advice or may visit you at home, if appropriate. Alternatively you can contact NHS Direct, a 24-hour nurse led advice line on 111.

HOME VISITS

To request a home visit, please telephone us on 020 7639 3553. Please try to make requests for home visits by 11:00 am. The receptionist may ask for details of the illness as well as your age, address and telephone number as it is important for the doctor to be given an idea of the urgency of the problem.